Technical help
To watch videos on this site, use the controls under the small video screens to play, pause or replay the video.
If you have problems viewing the videos, this may be due to your computer configuration, a security setting, or restrictions on updating plug-in programs. Wherever possible, this site provides an alternative text version of the video content.
Videos provided with Flash ‘streaming’
Video files are usually large in size, which means they can take some time to download. Usually, you have to wait for all of the file to download before you can play it.
This website ‘streams’ videos. This means the video file is sent to your computer in small ‘packets’. Each ‘packet’ of video plays as it arrives, so you may experience some delays between the arrival of the ‘packets’, particularly if you are using a low access modem (56K). Wherever possible, this site provides a downloadable version of video content as an alternative to streaming video.
How to play streaming Flash
You need a Flash player installed on your computer to view streaming Flash video. Flash players are free. You can download and install Flash players from websites such as the Get Adobe Flash Player website, which also provides help using the Flash Player plug-in.
Download video
To watch downloaded video files (WMV format) you will need Windows Media Player. Most personal computers already have this player installed. If you’re a Macintosh user, you can download a Macintosh version.
I can’t get the video to play at work or school
Often school and work computers are behind a firewall, which may block streaming video or stop it from playing properly. If you want to view the video you’ll need to ask your network administrator (or IT person) for permission.
Accessibility
This site endeavours to make our media as accessible as possible, however if for some reason you’re unable to access it due to an accessibility issue, or you wish to suggest an accessibility improvement, please contact the Web Administrator.
Last updated Monday, March 02, 2009
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